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Contact

One address handles everything, and a human reads it. There is no ticket portal and no chatbot in the way.

Email

contact@tickclip.cc

There is no contact form on this page on purpose: a form would either need a third-party service or a mail backend, and neither is worth adding before it is needed.

What to include in your report

  • Broken parsing: the video URL you used, the exact error code shown (for example VIDEO_UNAVAILABLE), and the approximate time. Do not send anything else personal.
  • Interface or performance bug: your browser and version, the page URL, and what you expected to happen.
  • Abuse or illegal use of the service: what was requested, and any evidence you can share lawfully.
  • Copyright: follow the dedicated process on the copyright and DMCA page, which lists the exact information required.

Response expectations

This is a small operation without a formal service level. Copyright and abuse reports are prioritised. Please allow a few working days before following up, and keep the subject line specific so the message is not lost in a shared inbox.

What we cannot help with

  • Recovering a video that was deleted, made private or region-blocked at the source.
  • Providing a format or resolution that the source video does not have.
  • Converted output: nothing is re-encoded on this deployment; streams are only remuxed.
  • Requests to download content you do not have the rights to.